Responsible Gaming at Fortuna Casino – Safe and Informed Play in the UK

At Fortuna Casino, we are committed to providing a safe, fair, and enjoyable environment for all our players in the United Kingdom. We believe that gambling should always remain a form of entertainment, never a source of financial or emotional stress. This page outlines the tools, resources, and policies we have in place to support responsible gaming. Whether you are a new player or a long-standing member, understanding how to manage your play is essential to a positive experience.

Our Commitment to Player Safety

Fortuna Casino operates under a licence issued by the UK Gambling Commission, which means we are legally required to uphold strict responsible gambling standards. We take this obligation seriously and go beyond minimum requirements to ensure every player feels supported. Our team is trained to identify signs of problem gambling and to act swiftly when intervention is needed. Player welfare is at the heart of everything we do.

Tools to Help You Stay in Control

We offer a comprehensive suite of responsible gaming tools that are available to all registered players at any time. These tools are designed to give you full control over your gambling activity.

• Deposit limits – Set daily, weekly, or monthly caps on how much you can deposit into your account.
• Loss limits – Restrict how much you can lose within a defined time period.
• Session time limits – Control how long you spend on the platform during a single session.
• Reality checks – Receive regular on-screen reminders of how long you have been playing.
• Cool-off periods – Take a short break from gambling for a period of your choosing.
• Self-exclusion – Exclude yourself from Fortuna Casino for a minimum of six months or longer.

All these tools can be accessed directly through your account settings. Any restrictions you apply take effect immediately, while increases to limits are subject to a mandatory cooling-off period to protect you from impulsive decisions.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of experience or background. Common warning signs include spending more than you can afford to lose, gambling to escape stress or anxiety, borrowing money to fund gambling, and feeling unable to stop. If you recognise any of these signs in yourself or someone you know, we strongly encourage you to use our self-exclusion tool or reach out for professional support.

External Support Organisations

Fortuna Casino partners with and endorses several trusted organisations that provide free, confidential support to individuals affected by gambling-related harm in the UK.

• GamCare – Offers a National Gambling Helpline and online counselling services: gamcare.org.uk
• BeGambleAware – Provides information, advice, and referrals: begambleaware.org
• Gamblers Anonymous – A peer-support community for those affected by gambling: gamblersanonymous.org.uk
• GamStop – The UK's free national self-exclusion scheme: gamstop.co.uk

Protecting Underage Players

Fortuna Casino has a strict policy of not allowing anyone under the age of 18 to register or gamble on our platform. We conduct thorough age verification checks during the registration process. If you share a device with younger family members, we recommend using parental control software such as Gamban or NetNanny to block access to gambling websites.

Frequently Asked Questions

How do I set a deposit limit at Fortuna Casino?

You can set a deposit limit by logging into your account, navigating to the responsible gaming section in your account settings, and selecting your preferred limit type and amount. Changes that reduce your limit take effect immediately.

What is self-exclusion and how does it work?

Self-exclusion is a formal agreement that prevents you from accessing your Fortuna Casino account for a set period, starting from a minimum of six months. During this time, you will not receive any promotional communications from us. To self-exclude, visit your account settings or contact our customer support team directly.

Can I reverse a self-exclusion early?

No. Once a self-exclusion is in place, it cannot be reversed before the agreed period has ended. This policy exists to protect your wellbeing and ensure that self-exclusion functions as a meaningful and effective tool.

Is there someone I can talk to about my gambling?

Yes. You can contact GamCare's National Gambling Helpline on 0808 8020 133, available 24 hours a day, seven days a week. You can also use our live chat to speak with a member of our support team who can guide you to the appropriate resources.