Fortuna Casino Privacy Policy – How We Protect Your Data in the UK

At Fortuna Casino, we take your privacy seriously and are committed to handling your personal information with the utmost care and transparency. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you hold as a user based in the United Kingdom. We operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this document carefully to understand our practices regarding your personal data.

Who We Are

Fortuna Casino is the data controller responsible for your personal information. If you have any questions or concerns about this Privacy Policy or the way we handle your data, you can contact our dedicated Data Protection Officer at any time through our official support channels. We are licensed and regulated to operate in the United Kingdom, and we take our legal obligations seriously.

What Data We Collect

We collect a range of personal data when you register an account, use our services, or interact with our platform. This includes your full name, date of birth, residential address, email address, telephone number, and payment details. We also gather technical data such as your IP address, browser type, device information, and cookies used during your visit. Additionally, we may collect information about your gaming activity, transaction history, and communications with our support team.

How We Use Your Data

Your personal data is used for a number of legitimate purposes. These include verifying your identity to comply with Know Your Customer (KYC) requirements, processing deposits and withdrawals, providing customer support, and personalising your experience on our platform. We also use your data to detect and prevent fraud, money laundering, and problem gambling. Where you have given your consent, we may use your contact details to send you promotional offers and updates about Fortuna Casino.

Legal Basis for Processing

We process your personal data on several legal grounds under UK GDPR. These include the performance of a contract when you register and play with us, compliance with legal obligations such as anti-money laundering regulations, our legitimate interests in running a safe and fair gaming environment, and your explicit consent where required for marketing communications.

Fortuna Casino does not sell your personal data to third parties. However, we may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification agencies, and IT service providers. All third parties are required to handle your data securely and in accordance with applicable data protection laws. We may also share data with regulatory authorities, law enforcement, or other organisations when legally required to do so.

Data Retention

We retain your personal data for as long as your account remains active or as required by law. UK gambling regulations typically require us to keep records for a minimum of five years following the closure of your account. After this period, your data is securely deleted or anonymised.

As a UK-based player, you have a number of rights in relation to your personal data. You have the right to access the information we hold about you, to request corrections if any data is inaccurate, and to request deletion of your data under certain circumstances. You also have the right to object to certain types of processing, to restrict how we use your data, and to receive your data in a portable format. To exercise any of these rights, please contact our support team directly.

Cookies

Our website uses cookies to enhance your browsing experience and to gather analytical data that helps us improve our services. You can manage your cookie preferences through your browser settings or via our cookie consent tool when you first visit the site. Disabling certain cookies may affect the functionality of some features on our platform.

Changes to This Policy

Fortuna Casino reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed.

Frequently Asked Questions

Is my personal data safe with Fortuna Casino?

Yes. We use industry-standard encryption and security protocols to protect your data from unauthorised access, loss, or disclosure. Our systems are regularly audited to ensure compliance with the highest security standards.

Can I request deletion of my account data?

You can request deletion of your personal data, subject to our legal obligations. Some information may need to be retained for regulatory compliance, but we will inform you of any such restrictions when you make your request.

No. We do not share your personal data with other casino operators. Your information is used solely in connection with your account and activities at Fortuna Casino, and any sharing with third parties is limited strictly to the purposes outlined in this policy.

How can I contact the Data Protection Officer?

You can reach our Data Protection Officer by submitting a request through our customer support team. We aim to respond to all data-related enquiries within 30 days in accordance with UK GDPR requirements.